Problem With Current Chatbots


Chatbots, also known as chatterbot, is a computer program conducting conversation. They are used in dialogue system for practical purposes, which vary from information generation to personal discussions. They are programmed non-human chat partners from whom you can ask questions for different purposes. For instance, let’s say you want to find out about the latest app, EASYTHINGY, which many people are already waiting for its launch, you can start a chat with a bot using the word ‘easythingy’. The bot will reply your chat with messages containing your keyword. What reply it gives to you depends on the number of words you combine in your message.


Facebook has several of these chatbots. They are your machine conversation partners from which you can get information or get simple tasks completed. Examples of Facebook Chatbots are Business Insider (which allows people to sign up to receive chat messages alerting them to the most important news), CNN (which also allows users to get personalized messages and News from CNN), Poncho (which allows people to get messages on local weather reports), etc. These Facebook bots have proven themselves to be useful to many people, really because they supply available information which would ordinarily take time to get from other sources. Despite the usefulness of these chatbots, they could be frustrating.

One of the problems with Facebook chatbots is that they are incessant. You use these chatbots usually by opting in. When you opt in for these bots (which could either send you messages through text, commands, etc.), you cannot stop receiving messages unless you opt out. For instance, when you opt in to receive news from CNN with the CNN bot, you won’t stop receiving messages until you opt out, no matter how irrelevant, unhelpful or annoying the messages are.


Another problem with Facebook chatbots is that many of them are difficult to use. They require a format of asking your questions and they don’t usually specify such format. When you ask a question without using the expected format, the bot may not be able to help you out. For instance, there is one bot called PonnyCat which exists to help search for products with discounts. If you interact with this bot, you must type ‘search discount’, followed by the name of a company. If you follow another format, you will get no response. Even when the bots give you information, they may not be as useful as you would get from the web. For instance, no bot can give you as accurate message about the app, Easythingy, as much as you would get on

Many of these Facebook apps have been discovered to be totally useless. They do not usually do what they claim to do. Poncho, for example, is supposed to give your local weather report. Many of the times, you get frustrated when you interact with Poncho. Many of the responses it gives to your chats are unrelated to what you need. Imagine a person typing ‘weather report on Los Angeles’ and the bot respond with ‘have you reported your case?’ This is what the bots are like. Many of them are just not effective.


But not with the Easybot which Easythingy is currently working on. They seem to have taken a different approach of giving user buttons to choose from instead of typing the messages. It will be out this holiday season and they have been collecting users for their Beta Launch @ Join now and get exclusive access.